Returns & Refunds

Return Policy

Requests for product returns at Sree Aquarium and Pets are accepted under the following conditions:

• The product is damaged during shipping.
• The wrong product has been delivered.
• Requests must be raised within 3 days from the date of delivery.

In such cases, you can choose to either wait for a re-shipment/replacement or request a full refund.

Guidelines for a Valid Return

To ensure a smooth return process, please follow these guidelines:

• Products and accessories must be in their original condition.
• The original seal must not be broken for liquid products or dry goods.
• All tags, labels, and original packaging must be retained and returned.
• An unboxing video is mandatory for all claims related to missing or damaged items.

Non-Returnable Items

Due to the nature of some products, the following are not eligible for return unless arrived dead or damaged:

• Live Fish and Pets (covered by Live Arrival Guarantee only).
• Aquarium Plants.
• Opened bottles of water conditioners or medications.

Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds are initiated within 3 business days.
• Refunds will be credited to the original payment method used during checkout.
• While we initiate refunds quickly, your bank or payment gateway may take 5-7 working days to reflect the amount in your account.